Refund Policy

At Ceygrand University, we are dedicated to providing high-quality educational content to help you achieve your learning goals. However, we understand that circumstances may arise where a refund is necessary. To ensure fairness and transparency, we have established the following pro-refund policy to guide refund requests:

1. Full Refund Policy

We want you to feel completely confident in your purchase. If you request a refund within 24 hours of purchase, you are eligible for a full refund, no questions asked. This policy allows you to explore our course content risk-free and determine if it meets your expectations.

2. No Refunds After 24 Hours

After the initial 24-hour window, refund requests will not be eligible, except under specific circumstances outlined in our Exceptional Cases Policy below. This is to maintain the integrity of our digital content and prevent misuse of the course materials.

3. Exceptional Cases & Support

We understand that unexpected issues can arise, and we are committed to assisting our students. Refunds or credits may be considered on a case-by-case basis under the following circumstances:

  • Technical Issues: If you experience major technical difficulties that prevent you from accessing the course content and our support team is unable to resolve the issue within a reasonable timeframe.

  • Duplicate Payment: If you accidentally made multiple payments for the same course, we will process a refund for the additional transaction(s).

  • Unauthorized Transactions: If an unauthorized purchase was made using your payment method, please report it immediately, and we will investigate the claim.

4. How to Request a Refund

To request a refund or inquire about your eligibility under the Exceptional Cases Policy, please follow these steps:

  1. Visit our Contact Us page.

  2. Fill out the Contact Us form with your full name, order ID, and the refund request.

  3. Our support team will review your request and respond within 3-5 business days.

5. Alternative Solutions

If you are experiencing difficulties with the course content, we encourage you to reach out to our support team before requesting a refund. In many cases, we can offer:

  • Technical Assistance: If you are facing technical problems, our team is happy to assist and ensure you have full access to your course materials.

At Ceygrand University, our goal is to provide an exceptional learning experience for all our students. If you have any questions or require further clarification, please visit our Contact Us page and fill out the form to get in touch with us.